Returns & Exchanges
Due to the perishable nature of our artisanal chocolates, we are unable to accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Order
Upon delivery, please immediately inspect your chocolate package for any signs of heat damage or structural compromise caused during transit.
Document the Issue
If you find a discrepancy or damage, take clear photographs of the product and the original shipping packaging to assist in our quality assessment.
Contact Customer Care
Email our support team within 48 hours of receipt with your order number and the photos of the affected items to initiate a claim.
Resolution Processing
Our team will review your request and, if approved, will arrange for a prompt replacement shipment or a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing